QuikIt Return, Exchange & Pricing PolicyOwned and Operated by Vidmahi Enterprises
At QuikIt, we strive to deliver the highest quality groceries and household essentials at the best market rates. Please review our mandatory guidelines regarding pricing structures and our strict exchange-only framework.
1. Daily Pricing Policy (Price Validity)
24-Hour Price Validity: Due to the volatile nature of the grocery and commodities market, all product prices listed on the QuikIt app and website are valid only for the single calendar day on which they are viewed.
Cart Updates: Items left in your shopping cart overnight are subject to automated price revisions. The final price applicable to your order will strictly be the price displayed on the final checkout screen at the exact time your transaction is completed.
Fulfillment Adjustments: For items sold by variable weight (such as loose produce or meat), the final price billed will correspond to the exact weight measured during packing on the day of delivery.
2. Eligibility & Exchange Windows
Please note: We follow a strict Exchange-Only policy. We do not issue monetary refunds to the original payment method unless an item is proven to be completely defective, damaged upon arrival, or unavailable for replacement.
1-Day Exchange (Selected Items): Selected daily essentials, baked goods, and specialized items are eligible for an exchange within 24 hours (1 day) of delivery. These items must be unopened, unused, and in their original packaging.
14-Day Exchange (Standard Non-Perishables): Packaged foods, staples, household utilities, and home care products are eligible for an exchange within 14 days of receipt. To qualify, items must be in their original condition, completely unused, and undamaged.
Perishable Goods: Fresh fruits, vegetables, dairy, meat, and frozen items are not eligible for standard exchanges once delivery is accepted. Any issues with freshness, quality, or missing items must be reported to our delivery partner or customer care immediately upon delivery for an instant replacement.
3. Non-Exchangeable Items
The following items cannot be returned, exchanged, or replaced:
Perishable goods (fresh food, fruits, vegetables) once accepted at delivery.
Sealed items that have been unsealed after delivery due to health and hygiene reasons (e.g., personal care, baby care, or cosmetics).
Products damaged by the customer or used in a way other than intended.
Custom or personalized products.
4. The Exchange Process
How to Request: To initiate an exchange, please email us at vidmahienterprises1@gmail.com or call our support line at +91 9739083939 during our operational hours (9:00 AM – 8:00 PM). Please provide your digital Order ID and clear proof of purchase (such as a photo of the item).
Inspection & Fulfillment: Once your return item is collected and inspected by the Vidmahi Enterprises team to ensure it is in resalable condition, we will arrange for the delivery of the replacement item.
Out of Stock Protocol: If an item is accepted for an exchange but the exact product is out of stock, we will offer you an alternative item of equal value or issue a store credit/coupon code for your next purchase on GrocJunction.
For any further questions regarding your orders or pricing disputes, reach out to us at vidmahienterprises1@gmail.com.
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